Refund Policy

Last updated: 2025-12-13

This Refund Policy applies to EpicCampus (https://epiccampus.online), including our website and mobile application. By purchasing any course or paid content from EpicCampus, you agree to this Refund Policy.

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1. Digital Products and Course Access

EpicCampus provides digital educational content, including online courses, videos, and learning materials. Once access to a paid course is granted, the service is considered delivered.

Because our products are digital and immediately accessible, refunds are limited and subject to the conditions below.

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2. Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Payment was successfully charged, but course access was not provided due to a technical issue

• Duplicate payment made for the same course

• Course content is not accessible due to a system error that we cannot resolve

Refund requests must be submitted within 7 days of purchase.

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3. Non‑Refundable Situations

Refunds will not be issued in the following cases:

• You have accessed, watched, or downloaded a significant portion of the course content

• Change of mind after purchase

• Lack of usage or time to complete the course

• Account suspension due to violation of our Terms & Conditions

• Sharing or misuse of paid content

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4. Subscription Plans (If Applicable)

If EpicCampus offers subscription-based services:

• Subscription fees are non‑refundable once the billing cycle has started

• You may cancel future renewals at any time from your account settings

• Cancellation stops future charges but does not provide a refund for the current period

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5. Refund Process

To request a refund, please contact us with the following details:

• Registered email address

• Course name

• Payment reference or transaction ID

• Reason for refund request

Refund requests should be sent to:

???? {{SUPPORT_EMAIL}}

We will review your request within 5–7 business days.

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6. Refund Method

Approved refunds will be processed using the original payment method. Processing time may vary depending on your bank or payment provider.

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7. Chargebacks

Initiating a chargeback without contacting EpicCampus first may result in:

• Temporary or permanent account suspension

• Loss of access to all purchased content

We encourage users to contact our support team to resolve payment issues.

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8. Policy Updates

EpicCampus reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page.

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9. Contact Us

If you have questions about this Refund Policy, please contact us:

EpicCampus
Website: https://epiccampus.online
Email: info@epiccampus.online

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This Refund Policy applies to all paid courses and digital products offered by EpicCampus.