Refund Policy for EpicCampus.online

Effective Date: [2024-10-11]

Thank you for choosing EpicCampus.online! We are committed to providing high-quality online education and ensuring your satisfaction. This Refund Policy explains the conditions under which you may be eligible for a refund for courses or services purchased through our platform.

1. General Refund Policy

We offer a 30-day refund guarantee for courses purchased on EpicCampus.online, subject to the following conditions:

• Refund requests must be made within 30 days of the original purchase date.
• Refund requests will only be considered if you have not completed more than 50% of the course content.
• If you have accessed any certificate or completion rewards, you are no longer eligible for a refund.

2. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• You must submit a refund request within the first 30 days after the purchase.
• You must have not completed more than 50% of the course content.
• The request must be made through the official refund request process (details below).

3. Non-Refundable Items

Please note that the following items are non-refundable:

• Subscription fees for ongoing or recurring services.
• Membership fees or access to exclusive content after the 30-day refund window.
• Any digital goods that have been fully accessed, downloaded, or used (e.g., downloadable materials or certificates).

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact our customer support team by emailing [Insert Contact Email] or use the support portal on our website.
2. Include the following information in your request:
   • Order number or transaction ID.
   • Course name or service purchased.
   • Reason for the refund request.
3. You will receive a confirmation of your refund request and our team will process it within 5-7 business days.

5. Refund Processing

Once your refund request is approved, we will process the refund to the original payment method. Refunds may take up to 10 business days to appear in your account, depending on your payment provider.

6. Partial Refunds

In some cases, if you have accessed a significant portion of the course or used part of a service, we may issue a partial refund at our discretion, rather than a full refund.

7. Changes to the Refund Policy

EpicCampus.online reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Refund requests for purchases made before a policy change will be processed according to the policy in effect at the time of the original purchase.

8. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

Email: [Info@epiccampus.lk]